Q. After I placed an order on www.trianglecycles.com, I was a given an ‘online reference number.’ What does this mean? Has my order shipped?
A. An Online Reference number is assigned to your order by our database once the system accepts your order. It does not mean your order is processed, billed, or shipped. It is given to you to let you know your order "went through" and the computer system has the order on file.
Q. How do I know my order has been shipped?
A. Once your order ships, we email you with all relevant shipping details. This includes date and method shipping, and tracking information where applicable.
Q. Will my credit card be charged as soon as I place my order?
A. No. Your card will not be billed until your order is boxed and ready to ship. This way, you are not billed for unavailable or back-ordered items.
Q. Why does Triangle Cycles want me to enter the last 3 digits on the back of my credit card? I’ve never had to do this before!
A. Asking for the last 3 digits on the back of your credit card in the strip where your signature is(does not apply to AMEX cards). This verifies possession of the card. This is done to help prevent credit card fraud.
